Utility Billing FAQ's

Bills are produced and mailed (or emailed for paperless customers) by the 10th of every month and covers the previous months consumption. Those are then due by the 5th of the next month. If the due date lands on a weekend or holiday, they will be due the following regular business day.

Example:

• February 10th - Bills are produced and sent out
• This covers the consumption from Jan 1-31
• March 5th - Bills are due
• March 10th - Bills are produced and sent out
• This covers the consumption from Feb 1-28
• April 5th - Bills are due

Yes. If payment is not received by the 5th of the month, there will be a $5 late fee added to your account.

In an instance where water has been turned off because of delinquent account status (under Ordinance A-224-A), water service will not be restored until the outstanding account balance is paid in full, as well as the water service restoration fee of $25 ($50 for the second occurrence). Service restoration can only be scheduled after payment is received and may take up to 24hrs to restore. If water service restoration is needed outside of normal hours, an after-hours/emergency rate may apply.

There is a $52 deposit required for Rental Accounts. That deposit will be added to the first bill once service is established. Provided all bills have been paid on time without penalty for twelve (12) consecutive billing periods, the deposit will be returned to the customer when service is discontinued. 

There are many reasons why a utility bill may be higher than the month before. These reasons include but are not limited to:

• Increased Water Use
  • Watering lawns or gardens, especially in summer
  • Filling a pool or hot tub
  • Frequent laundry or long showers
  • Guests staying in the home
• Leaks
  • Leaky toilets, faucets, or irrigation systems can waste hundreds to thousands of gallons over a month
  • Underground or hidden leaks can go unnoticed but still increase usage
    • If you believe you might have a leak, please visit the leak detection page for further steps.
• Running Toilets
  • A toilet that runs continuously can use several hundred, even thousands of gallons of water per day
• Faulty Appliances
  • Malfunctioning water heaters, softeners, or irrigation timers can cause excessive use
• New Installations or Changes
  • Adding appliances like a dishwasher or washing machine
  • Recent construction or landscaping that involved water use
• Seasonal Changes
  • Summer watering or winter pipe flushing may raise usage temporarily
• Rate Increases
  • If new water/sewer rates were adopted, your bill may reflect that change on the billing statement.

Utility customers can establish service by filling out and submitting the Utility Service Request form online or calling the Utility Billing department at 541-682-7850. 

Both customers moving in and out of the residence are responsible for contacting us when doing so. You must contact us at least 2 days in advance of move in/out date. If no contact is made for move out, the customer is responsible for paying all usage until contact is made.